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Happy with Cloudflare
August 21, 2023

Happy with Cloudflare

Michael Bravo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloudflare

Cloudflare is a complex product offering, but for us it primarily addresses a whole bunch of security issues (WAF, DDoS protection, bot protection, endpoint protection etc) as well as web asset delivery (CDN) and the ability to knit together complicated systems, often with legacy components.
  • DNS
  • WAF
  • DDoS protection
  • CDN
  • HTTP traffic transmogrification on the fly
  • Their UI is notable for simplicity but has room for improvement indeed, both in UX and especially for cohesiveness across feature sets
  • It would be nice to have better linkage between some of the more complex things in the UI and the documentation
  • Documentation can always be improved
  • Cloudflare provides essential protection from DDoS and bot attacks that would otherwise lead to extended outages resulting in significant losses
  • Properly implemented, Cloudflare-powered web caching provides reliable savings in data traffic, when not only saves money, but also reduces latency to end customer
I wasn't around for the onboarding, but from what interactions I have had with Cloudflare support, I'm happy enough. It is probably somewhat harder to get efficient support if you do not have an enterprise grade customer success package. That being said, on the technical level their documentation and processes are very good and enable very efficient self-service and the ability to get going quickly.
I am satisfied but feel there is room to improve.

Do you think Cloudflare delivers good value for the price?

Yes

Are you happy with Cloudflare's feature set?

Yes

Did Cloudflare live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cloudflare go as expected?

Yes

Would you buy Cloudflare again?

Yes

Cloudflare seems to be a no-brainer if you need DDoS protection and/or WAF. The rest depends on your needs, requirements and constraints. It is tempting to consolidate DNS, CDN and possibly domain registration functionality, if you feel confident it won't harm your risk/redundancy profile. If you have a heterogeneous or hybrid network architecture, they might be handy in knitting it all together. Their SASE and ZTNA solutions also look really promising, but these are complicated enough that a very thorough examination is required before considering application.