Item: CodeTwo Email Signatures 365
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

CodeTwo Email Signatures allow us to centrally manage end-user's e-mail signatures. It makes it easy to swap out images, change texts or schedule a season or event specific special signature for everybody, a specific group or single users. No more copy & paste errors on the user side, no more outdated or wrong sized images, no more wrong or broken hyperlinks ... The WYSIWYG editor is very well made and there is a powerful code editor for changing the HTML source if you so desire. It can easily be used by less tech-savy people and the result will look great.
Te customer support is fast and very competent.

Pros and Cons

Central signature management
Schedule seasonal or event related signatures
Dynamic content based on user attributes
All information can be centrally managed in AD or Azure
Great customer support

Allow end-user to prioritize a template (someone writing 99% mail to internal contacts might want the internal signature template to be autoselected)
Select template depending if recipient is an internal or external contact
Better handling of the conditional placeholders

Return on Investment

End user spend less time to no time at all with setting up or editing their signatures
Signatures are always conform to company standards
It can take a few seconds for the signature to be inserted, this might bother some users

Key Insights

Do you think CodeTwo Email Signatures 365 delivers good value for the price?

Yes

Are you happy with CodeTwo Email Signatures 365's feature set?

Yes

Did CodeTwo Email Signatures 365 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CodeTwo Email Signatures 365 go as expected?

I wasn't involved with the implementation phase

Would you buy CodeTwo Email Signatures 365 again?

Yes

Other Software Used

Checkmk, TeamViewer, Microsoft Teams

Likelihood to Recommend

Works well with the Outlook Desktop App or Web App in a M365 Environment with on premise AD or Azure AD. For other use cases there is the possibility to insert the signature on server side, but this is less convenient and not transparent to the user. On mobile devices we can just hope Microsoft will one day offer a way to use add-ins in the Outlook Mobile App.

Support Rating

Customer Support is fast, friendly, and competent.

CodeTwo Email Signatures 365 Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

The included support is just fine. I believe there is no additional premium plan.

Bug Resolution

Exceptional Examples of CodeTwo Email Signatures 365 Support

On some user's devices the formatting of hyperlinks got turned over and made them look weird. This seems to be an issue with how office handles HTML and applies its own stylings.
Customer support immediately came back with the solution / workaround to put the signature into a table. We can live with that and there are no more problems with weirdly formatted hyperlinks.

Usability

The email preview feature is great and super useful, but it should retain the selected sender until the editor is closed. I often preview a signature for a certain user, do some changes and want to preview them again without re-selecting the same sender every time.

The search field for selecting a sender for the preview should execute the search when the enter key is pressed.
Conditional placeholders are great but the handling could be better. For example: why do they have to be re-inserted after every change? Or when the default value is intentionally left empty, there should be a way to turn of the warnings.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Schedduling
Using the WYSIWYG Editor, inserting images, hyperlinks ...
Selecting templates based on AD User Groups etc.

Difficult Tasks

Conditional placeholder handling

Great Product and customer support

Overall Satisfaction with CodeTwo Email Signatures 365