Great Product and customer support
November 28, 2023
Great Product and customer support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with CodeTwo Email Signatures 365
CodeTwo Email Signatures allow us to centrally manage end-user's e-mail signatures. It makes it easy to swap out images, change texts or schedule a season or event specific special signature for everybody, a specific group or single users. No more copy & paste errors on the user side, no more outdated or wrong sized images, no more wrong or broken hyperlinks ... The WYSIWYG editor is very well made and there is a powerful code editor for changing the HTML source if you so desire. It can easily be used by less tech-savy people and the result will look great.
Te customer support is fast and very competent.
Te customer support is fast and very competent.
- Central signature management
- Schedule seasonal or event related signatures
- Dynamic content based on user attributes
- All information can be centrally managed in AD or Azure
- Great customer support
- Allow end-user to prioritize a template (someone writing 99% mail to internal contacts might want the internal signature template to be autoselected)
- Select template depending if recipient is an internal or external contact
- Better handling of the conditional placeholders
- End user spend less time to no time at all with setting up or editing their signatures
- Signatures are always conform to company standards
- It can take a few seconds for the signature to be inserted, this might bother some users
Do you think CodeTwo Email Signatures 365 delivers good value for the price?
Yes
Are you happy with CodeTwo Email Signatures 365's feature set?
Yes
Did CodeTwo Email Signatures 365 live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of CodeTwo Email Signatures 365 go as expected?
I wasn't involved with the implementation phase
Would you buy CodeTwo Email Signatures 365 again?
Yes
CodeTwo Email Signatures 365 Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
The included support is just fine. I believe there is no additional premium plan.
On some user's devices the formatting of hyperlinks got turned over and made them look weird. This seems to be an issue with how office handles HTML and applies its own stylings.
Customer support immediately came back with the solution / workaround to put the signature into a table. We can live with that and there are no more problems with weirdly formatted hyperlinks.
Customer support immediately came back with the solution / workaround to put the signature into a table. We can live with that and there are no more problems with weirdly formatted hyperlinks.
Using CodeTwo Email Signatures 365
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Schedduling
- Using the WYSIWYG Editor, inserting images, hyperlinks ...
- Selecting templates based on AD User Groups etc.
- Conditional placeholder handling