Item: Commvault Cloud powered by Metallic AI
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We utilize Commvault as a service offering to our client base and have done so for the past 10 years, delivering a data protection service that is the largest in the country.

Pros and Cons

Reliability
Options for protecting different workloads
Support structure with ESP and TAM
Development cycle and adoption of client requested modifications/enhancements

Integration of the personalization teams TAPI functionality into core product to increase speed of new functionality rollout.
Automation around agent installation for MSPs
Dynamic workload allocation, so automatically pausing and resuming workloads automagically so any late-night failures because of any network or client issue could be tried again during the backup window, potentially multiple times.

Return on Investment

Positive, best choice for a managed service of large size and high SLA requirements
Positive, meets all clients requirements for workloads
Positive, very successful service, based on the product

Alternatives Considered

Veeam Availability Suite, Tivoli Continuous Data Protection for Files, Veritas NetBackup, Arcserve Backup, ShadowProtect SPX, Actifio Enterprise and Rubrik

Workload options for protecting client workloads are extensive and reliable. The pedigree of the application itself is solid, been around a long time, and they've learned a lot of lessons. The support structure for when we need support or help is superior to many other vendors. Reliability of the software and the company to do what is required when required. ESP support is fantastic and I would recommend it to all. Our TAM (Technical Account Manager) is simply awesome, we treat him like one of our team.

Support Rating

Meets all our service requirements and we have thousands of happy clients and a powerful team managing our infrastructure with this solution. As we use it for a managed service to our clients, we have an extensive capability that fits well with the product and we have made the most of its functionality and the support we get from Commvault.

Key Insights

Do you think Commvault Cloud powered by Metallic AI delivers good value for the price?

Yes

Are you happy with Commvault Cloud powered by Metallic AI's feature set?

Yes

Did Commvault Cloud powered by Metallic AI live up to sales and marketing promises?

Yes

Did implementation of Commvault Cloud powered by Metallic AI go as expected?

Yes

Would you buy Commvault Cloud powered by Metallic AI again?

Yes

Likelihood to Recommend

Commvault Complete Backup & Recovery is best where a managed service offering needs to be built to provide service for clients. Especially where there is the requirement for long-term retention of data, Commvault is by far the leader of this piece of the puzzle in particular.

Commvault Complete Backup & Recovery review from an MSP/CSP perspective

Overall Satisfaction with Commvault Complete Backup & Recovery