ConnectWise Control - made for smaller companies
February 02, 2018
ConnectWise Control - made for smaller companies
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We are using ConnectWise Control
1.) to provide support to our hospitality customers in regards to Server + PC software installation and maintenance + observing the connected IP network.
2.) as well to support corporate and home office users of our company.
3.) to train customers and employees remotely
1.) to provide support to our hospitality customers in regards to Server + PC software installation and maintenance + observing the connected IP network.
2.) as well to support corporate and home office users of our company.
3.) to train customers and employees remotely
- ConnectWise Control provides an intuitive and handy portal.
- License structure is easy to understand and usable.
- Great scalability
- Chat window does not always appear on customer screen.
- Lost notes per device once
- Detailed special feature description such as two-way authentification could be more user friendly
- Platform independent usage by our technicians results in high flexibility and less time to fix issues
- Due to flexible license plans, the cost overhead can be reduced to minimum and costs are easy to allocate to customer contracts
- Intuitive portal, feature and functions reducing time to train employees and customers
- TeamViewer license validates its current version only. Causes difficulties while supporting multiple customers on different versions.
- Bomgar Remote Support is quite expensive and less flexible in regards of setup and usage by different teams and freelancers
- Bomgar Remote Support is quite expensive and less flexible in regards of setup and usage by different teams and freelancers