ConnectWise Control Takes on all Contenders
February 09, 2018
ConnectWise Control Takes on all Contenders
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Though my profile reflects my role as a Pastor (and I am), my use of ConnectWise Control is to manage my IT clients in my other role as an IT professional and owner of an IT company. I have several small to mid-sized businesses that I provide IT service for and thanks to ConnectWise I can perform 95% of the service from my office. I would not be able to maintain my business without remote management of my clients as the closest one is an hour away. I have tried various other platforms but am also left feeling a bit disappointed. One of the primary weaknesses I have found in competing products it the occasional loss of connectivity, thus sometimes necessitating an otherwise unnecessary service call. I have used this product for two years and have ceased looking for a 'better' product. At this price point, there is no competition, IMO.
- I have never lost connectivity with any of my clients
- The ability to monitor networks remotely is a great time saver
- The money I generate from unattended support of my clients is amazing
- I would like to see the product bundled with a monitored AV program
- Integration with Untangle appliances would be helpful
- Performing tasks in 'batch' mode would be nice
- Multiple sessions allow my technicians to complete tasks in a more efficient manner
- The cost is low - the ROI is huge
Of all the products that I tested, Screen Connect continued to rise to the top.