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ConnectWise is a Good Tool for Support
December 01, 2018

ConnectWise is a Good Tool for Support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

The Support Desk utilizes ConnectWise to assist with the daily support of our customers. It helps to streamline efficiency and allows us to support the different teams quickly. It’s a great tool.
  • Remote control
  • Immediate support
  • Auditing
  • Updating of PC info
  • Asset management
  • Reporting
  • Allows us to instantly support end users
  • Allows us to fix issues quickly without having on site support
  • Reduces the cost of doing business
ConnectWise Control (formerly ScreenConnect) is system agnostic and allows us to control windows and Macs. Other software kept us limited to one or the other.
Well suited for support desks and remote screen sharing for fixing end user issues. Being able to see what the end user sees is beneficial to troubleshooting and correcting issues in the field.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
5.9
Screen sharing
8
File transfer
5
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
9
Initiate remote control from mobile
4
Remote management of servers & workstations
8
Centralized management dashboard
5
Session record
6
Monitoring and Alerts
1
Multi-platform remote control
8

Evaluating ConnectWise Control and Competitors

Yes - Windows RDP was replaced because we couldn’t support Macs. RDP also didn’t allow us to see the end users screen.
  • Price
  • Product Features
Having the ability to remote control computers for a good price was the key decision.
I would not change a thing.