Switched from multiple products to ConnectWise Control to increase productivity.
Scott Azarnoff | TrustRadius Reviewer
November 30, 2018

Switched from multiple products to ConnectWise Control to increase productivity.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

At the moment we use it for remote support when a customer needs immediate help, and as local helpdesk support for our in-house administrators. Currently we only have one seat, as I'm the only one who needs access to all systems. Hopefully soon we'll have a second remote technician and will get a second seat.
  • Relatively easy to connect new clients
  • Very easy to connect again to clients once Access has been installed
  • Cross platform support appears seamless so far.
  • Initial installation of Support could be made easier - some customers have trouble running it, especially on Mac OS X due to it not being from a "trusted developer" (darned Gatekeeper)
  • Perhaps this already exists, but it would be nice to have a way to have a customer or employee have access just to their one computer - perhaps an add-on, though I don't want to have to purchase an entire technician seat per user who I'd like to give direct access to.
  • Overall cost so far is less for the one of me than a similar package we had been using of a competitor.
  • Subsequent connection speed to remote systems, due to automatically saved credentials, is fast and so my efficiency of connecting to my techs has improved.
  • Multi-monitor support (if I have multiple monitors, and so does the computer I'm connecting to, is not as good as a competitor we still have to use for such use - 3 monitors remote and local, with ConnectWise Control, the best I can do is drag the window between them - would be more efficient to be able to have each screen map to a different local screen, or be separate windows I can move around.
  • ConnectWise is more cost-effective for a single technician.
  • GoToMyPC is better for multiple monitors
  • LogMeIn is what I replaced with ConnectWise Control as they kept increasing the cost on my same system, year after year, without increasing features, and my usage just didn't justify the cost anymore.
  • Join.me and TeamViewer, I was using for on-demand connections, but with ConnectWise having both Support and Access features, it has simplified such tasks.
It's well-suited for help desk IT situations (one technician managing or helping with many workstations), and for company support where quick connectivity to remote systems is desired.At the moment, I don't see it as appropriate or cost effective where many users each need access just to each of their single systems.

ConnectWise Control Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control