Switched from multiple products to ConnectWise Control to increase productivity.
December 01, 2018
Switched from multiple products to ConnectWise Control to increase productivity.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
At the moment we use it for remote support when a customer needs immediate help, and as local helpdesk support for our in-house administrators. Currently we only have one seat, as I'm the only one who needs access to all systems. Hopefully soon we'll have a second remote technician and will get a second seat.
Pros
- Relatively easy to connect new clients
- Very easy to connect again to clients once Access has been installed
- Cross platform support appears seamless so far.
Cons
- Initial installation of Support could be made easier - some customers have trouble running it, especially on Mac OS X due to it not being from a "trusted developer" (darned Gatekeeper)
- Perhaps this already exists, but it would be nice to have a way to have a customer or employee have access just to their one computer - perhaps an add-on, though I don't want to have to purchase an entire technician seat per user who I'd like to give direct access to.
- Overall cost so far is less for the one of me than a similar package we had been using of a competitor.
- Subsequent connection speed to remote systems, due to automatically saved credentials, is fast and so my efficiency of connecting to my techs has improved.
- Multi-monitor support (if I have multiple monitors, and so does the computer I'm connecting to, is not as good as a competitor we still have to use for such use - 3 monitors remote and local, with ConnectWise Control, the best I can do is drag the window between them - would be more efficient to be able to have each screen map to a different local screen, or be separate windows I can move around.
- ConnectWise is more cost-effective for a single technician.
- GoToMyPC is better for multiple monitors
- LogMeIn is what I replaced with ConnectWise Control as they kept increasing the cost on my same system, year after year, without increasing features, and my usage just didn't justify the cost anymore.
- Join.me and TeamViewer, I was using for on-demand connections, but with ConnectWise having both Support and Access features, it has simplified such tasks.
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