Switched from multiple products to ConnectWise Control to increase productivity.
Scott Azarnoff | TrustRadius Reviewer
November 30, 2018

Switched from multiple products to ConnectWise Control to increase productivity.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

At the moment we use it for remote support when a customer needs immediate help, and as local helpdesk support for our in-house administrators. Currently we only have one seat, as I'm the only one who needs access to all systems. Hopefully soon we'll have a second remote technician and will get a second seat.
  • Relatively easy to connect new clients
  • Very easy to connect again to clients once Access has been installed
  • Cross platform support appears seamless so far.
  • Initial installation of Support could be made easier - some customers have trouble running it, especially on Mac OS X due to it not being from a "trusted developer" (darned Gatekeeper)
  • Perhaps this already exists, but it would be nice to have a way to have a customer or employee have access just to their one computer - perhaps an add-on, though I don't want to have to purchase an entire technician seat per user who I'd like to give direct access to.
  • Overall cost so far is less for the one of me than a similar package we had been using of a competitor.
  • Subsequent connection speed to remote systems, due to automatically saved credentials, is fast and so my efficiency of connecting to my techs has improved.
  • Multi-monitor support (if I have multiple monitors, and so does the computer I'm connecting to, is not as good as a competitor we still have to use for such use - 3 monitors remote and local, with ConnectWise Control, the best I can do is drag the window between them - would be more efficient to be able to have each screen map to a different local screen, or be separate windows I can move around.
  • ConnectWise is more cost-effective for a single technician.
  • GoToMyPC is better for multiple monitors
  • LogMeIn is what I replaced with ConnectWise Control as they kept increasing the cost on my same system, year after year, without increasing features, and my usage just didn't justify the cost anymore.
  • Join.me and TeamViewer, I was using for on-demand connections, but with ConnectWise having both Support and Access features, it has simplified such tasks.
It's well-suited for help desk IT situations (one technician managing or helping with many workstations), and for company support where quick connectivity to remote systems is desired.At the moment, I don't see it as appropriate or cost effective where many users each need access just to each of their single systems.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10