Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
The IT department uses this platform every day to support local and remote users on both Windows and Mac computers (and servers).
- Fast connection, stable and feature-rich tools.
- Reboot and connect automatically, even in safe mode.
- Blackout remote screen and block input during the session.
- Dual screen support but can zoom to either for clarity.
- Access remote hosts without user interaction.
- Push command line entries without user interaction.
- Not much missing! Maybe real-time zoom into the remote screens?
- Definitely helped speed up reaction time to support users.
- Very affordable solution; the ROI is excellent.
WebEx: clunky and client-heavy with download and responsiveness.
GoToAssist: good platform but not as affordable, and not as fast.
Logmein: used this previously but not as fast/thin as ScreenConnect.
GoToMyPC: equally good but not as affordable for multiple clients; some features are missing.
GoToAssist: good platform but not as affordable, and not as fast.
Logmein: used this previously but not as fast/thin as ScreenConnect.
GoToMyPC: equally good but not as affordable for multiple clients; some features are missing.