All-in-One Tool for Complex Events
April 14, 2021

All-in-One Tool for Complex Events

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

We use Cvent Event Management and the Cvent Attendee Hub in the conference department. It allows us to plan complex events, from governance meetings to statewide conferences. The challenges for us in particular were our complex registration paths and payment methods, such as group registrations with group payment + individual guests, or gating registration based on a membership status check with an integration to a third-party database. For the virtual events, which we pivoted to due to the pandemic, the challenge was to have a platform that was as simple as possible--a one-stop shop for the attendees.
  • Flexible website design with branding capabilities
  • Robust registration that allows for complexity
  • Seamless integration between the event info for the website and for the virtual event platform
  • Readily available customer service
  • Steep learning curve--everything in one place means a lot of tools to learn at once
  • Some of the satellites tool, such as the Exhibitor Management Tool and Speaker Resource Center are small, standalone websites that need to be designed separately from the main event website--there was some repeated work to make it all look coherent.
  • All-in-one tool is super practical but it does mean that Cvent is often behind on features compared to the best in class companies that only do one thing but do it better.
  • All-in-one tool
  • Integrations with our membership database + Webex
  • Accreditation features
  • We were regular online customers--the transition to Cvent Event Management wasn't painless but was worth it to refresh the look of our events
  • Use of the Attendee Hub improved the experience of our events for our virtual attendees
  • Using On-Arrival to print badges when in person made our lives much easier

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Cvent Event Management is well-suited for complex events with lots of moving parts, such as a conference with a call for presenters, exhibitors, multiple types of registrations, lots of parallel tracks and sessions, etc. If you have a simple event with one type of ticket and the one main stage for the whole time, don't bother learning how to use Cvent Event Management and go with something more barebones such as Eventbrite.