Overall Satisfaction with Cyfe
We use Cyfe to collect information for reports to our client related to social media analytics mostly. We haven't properly explored the other features but plan to since the price recently went up. We've found the statistics for social to be helpful but would like to be able to produce reports for clients.
Sprout has better reporting for social analytics but doesn't cover as many activities across a company and the reports are only for social...not even web analytics. It's also way more expensive. We're actually evaluating whether or not Cyfe will continue to be our tool of choice. I haven't found a tool that does everything I want.
It's well suited for quick analytics but not necessarily for analyzing channels across a company or for running reports. But those tools are expensive and this is pretty affordable. At the time we found it, it was really powerful for the money and since they've added some features and increased the price. We want to dive deeper into functionality to see if it can still be worth the investment.