Item: D&B Finance Analytics
Rating: 8
Author: Brenda Cash

Use Cases and Deployment Scope

We use D&B reports for evaluating new customers, evaluating current status of customers for deals, & for evaluating existing customers for changes to credit limits. We are a International Global company. D&B is very good at identifying potential issues with customers, listing lawsuits & bankruptcies, & payment habits. My only complaint is how D&B keeps changing their types of reporting (changing names of ratings), which makes it difficult sometimes to compare reports from time periods when data isn't apples to apples.

Pros and Cons

lists lawsuits filed
compares within industry & payment habits
shows headquarters & subsidiaries

comparative analytics between time periods; analytics change
prefer D&B to decide on a format & stick with it
I feel D&B is using COVID as an excuse to require new investigations for many customers

Return on Investment

If report shows good behavior, we can increase credit limits & have less holds on orders.
Predictive information can help us decide to not sell to a particular customer, or to require stricter payment terms.
Improves our decision making for approving deals & financing terms.

Finance Analytics Performance

It allows us to set reasonable credit limits.

Implementation and Deployment

We run D&B reports for all new customers when available. Sometimes it can be difficult identifying particular businesses when addresses aren't exact or are similar. Sometimes when businesses change their name or are bought out and name changed, it seems D&B lists old & new business names without mention of the one that is no longer active.

Alternatives Considered

All the other reporting analytics we use are usually in conjunction with D&B reports, or are gathered when D&B reporting is not available without an investigation.

Support Rating

have not contacted D&B for help, so I have not needed support from D&B for anything yet. Crazy that this question says to skip if not used help, but won't let me proceed without comment long enough. I guess I still need more words for it to be happy.

Key Insights

Do you think D&B Finance Analytics delivers good value for the price?

Yes

Are you happy with D&B Finance Analytics's feature set?

Yes

Did D&B Finance Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of D&B Finance Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy D&B Finance Analytics again?

Yes

Other Software Used

Experian Account & Portfolio Management, Equifax Credit Risk

Likelihood to Recommend

D&B is a great tool for new customers, because it gives a excellent summary of the customer & compared to the industry. It would be a whole lot better, however, if they were consistent with the ratings from year to year, instead of changing names of analytics and the analytics themselves.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar	None

Easy Tasks

producing reports
comparing analytics
finding headquarters

Difficult Tasks

comparing reports from prior years to current.
D&B changes names of analytics; wish would stick to one format

Usability

Good info

Analytics for today's gaming market

Overall Satisfaction with D&B Finance Analytics