How DemandTools has helped my organization
Laura Derby | TrustRadius Reviewer
Updated November 11, 2015

How DemandTools has helped my organization

Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • MassEffect
  • MassImpact
  • ReassignOwnership
  • MassBackup
  • Single Table Deduplicator
  • Find / Report ID's
  • AddressVerify
  • PowerGrid

Overall Satisfaction with DemandTools

At my organization, we use DemandTools to dedupe contacts, upload our incoming donations, and to cleanse, correct, and update data. Currently, it is being used by me. However, other departments use the other CRMfusion products: DupeBlocker and PeopleImport. DemandTools has helped us merge duplicated contacts, easily import new donations, and keep our data clean and updated.
  • I love that you can map fields and create a scenario that can be used over and over again. This makes weekly or monthly updates pretty seamless. I have found this especially useful when using MassEffect.
  • DemandTools makes it very easy to look at your current data and compare how it should be changed before you change it. MassImpact and PowerGrid have really made updating and deleting data incredibly easy for me.
  • I am a leader of two Salesforce user groups. Nearly everyone I talk to has had at least some issues with duplicate contacts. I often recommend that they use DemandTools to dedupe their contacts and I that Single Table Deduplicator is such a comprehensive tool. DemandTools' deduplication tool makes it easy to choose which fields you want to evaluate, the contact data you need to compare, and which will be the master. You can also update fields within Single Table Deduplicator before you merge the contacts. I have been able to merge contacts in probably 10% of the time it would have taken me if I had tried to do them one by one within Salesforce.
  • One thing I wish DemandTools had was a reporting tool. I often have thought DemandTools does such a great job of showing current data in Salesforce according to my specifications, that they should create a reporting module. Sometimes, I have exported my data with Find Report ID's and used the resulting spreadsheet as a report.
  • I also wish their Data Backup tool was a little bit more user friendly. When I tried to use it, it seemed to take way too long and I could not understand how to get it to download data in a timely and efficient manner.
  • Some time has passed since I tried this, but I briefly used DemandTools to do a nightly update to data within Salesforce (I think it was through Mass Impact). However, I found it difficult to schedule the update and understand how it might impact the data. I think this could be an amazing feature if more information was offered on it and if it was easier to set up.
  • DemandTools has definitely increased my ability to maintain cleaner data.
  • DemandTools has helped me save time and be more efficient.
  • Finally, DemandTools has given me a better view of my organization's data, so that I understand how to better update and clean that data.
We used to use Jitterbit at our organization. We found DemandTools to be more cost effective and easier to use.
I would not recommend DemandTools to someone unless they have a good understanding of their data or fields within Salesforce. I also would not recommend it to someone unless they have the authority to update or modify their organization's data. As people often say, 'Garbage in, garbage out'. The same applies to anyone that uses DemandTools. To ensure they could confidently and efficiently use the DemandTools' modules, I would ask someone the following questions: 1) How long have you been using Salesforce? 2) Do you understand the difference between field names and field labels? 3) Do you consider yourself to be a big picture, detail-oriented person or both? 4) Are you willing to take the time to learn about how to map fields? 5) Do you know very much about the different field types in Salesforce? 6) Do you have the authority or permission to update or modify your organization's data? If so, is there someone else at your organization that does and would use DemandTools?

Using DemandTools

DemandTools is incredibly cost effective for nonprofits and has really transformed our data. We wouldn't hesitate to continue using it year after year.

DemandTools Reliability