Two sided sword
December 29, 2023

Two sided sword

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Voice

I use the Dialpad Ai Voice desktop app as well as the physical phone on my desk. The business problems the Dialpad Ai Voice address is TEAM meeting, managing Toll free and using Dialpad Ai Voice to change names and titles.
  • Phone rings are not annoying
  • Manage name changes
  • Phone can go from desk to desk without setting up again
  • Waiting to re-purpose a number after 72 hours needs to be shorten for deleted users.
  • After Power outages phones do not work, need to unplugged and plugged back up.
  • Sometimes the desktop app dos not display incoming calls while the phone rings
  • Most contracting folks do not use the Dialpad Ai Voice desk phone 90%
  • Users prefer the Dialpad Ai Voice app 90%
  • 20% impact on the business

Do you think Dialpad Ai Voice delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

When I have a last minute person being onboarded and need to re-purpose the previous user number there is a 72 hour wait period.

Dialpad Ai Voice Feature Ratings

Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated