Dialpad Review
January 02, 2024

Dialpad Review

Tiffanie Underwood | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Ai Voice

We use Dialpad as our internet-based phone system solution, both in office and remote offices. We use it for texting, voicemails, and calling.
  • I like the texting capability being direct to my extension number without having to login elsewhere
  • I like how user friendly it is in most areas
  • I like that I can save multiple voicemail options and choose which one I want to use
  • I like the auto reply text option for OOO replies
  • It does not always hold an internet connection, so calls are dropped at times.
  • I don't like how I have to login to my main web based account to update my voicemail options
  • Logging into web based account is easy, but there are multiple steps. I could be easier to access and get logged in, especially if I am already logged in at my desktop version
  • Allows for more flexibility in workspace alternatives being seemless

Do you think Dialpad Ai Voice delivers good value for the price?

Not sure

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

It works well for our purposes

Dialpad Ai Voice Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
9
Answering rules
8
Call recording
7
Call park
6
Call screening
9
Message alerts
9
Business SMS/External Messaging
9
Online Fax
Not Rated
Voicemail Transcription
7
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
7
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated