Item: Dialpad Ai Voice
Rating: 7
Author: Derrod Toney

Use Cases and Deployment Scope

We use Dialpad at my company as a replacement for landline phones. We needed a product that was modern and was able to translate the conversation in real time. We have a group of project coordinators that utilize Dialpad for 8 hours of the day and a service that handles the calls after hours, so call quality and reliability is extremely important.

Pros and Cons

customer services responsiveness
Modern visual layout
simplicity and familiarity in phone calls and texting

Voice AI accuraccy
Plans staying consistent and not changing from signed contract
Ringing/ call options for all devices to work more simplistically

Return on Investment

Translation isn't always the move accurate
AI Voice is good for a general review of the call
Live Ai is great when it works to drop into a call

Key Insights

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Did implementation of Dialpad Ai Voice go as expected?

Would you buy Dialpad Ai Voice again?

Yes

Other Software Used

Microsoft 365

Likelihood to Recommend

We deal with mitigation and disaster relief customers. Being able to accurately understand what they need in their most vulnerable moments without missing any details is essential. Having coordinators say they never received Dialpad's phone call to begin with or seeing that the conversation live text isn't translating accurately is an issue at times.

Honest Review of Dialpad

Overall Satisfaction with Dialpad Ai Voice