Dialpad Talk AND Text With Ease!
Updated May 01, 2024

Dialpad Talk AND Text With Ease!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

We use Dialpad Talk as our main phone line for our company, as well as for a direct line between coworkers. Not only is it incredibly useful to have our phone lines on our computers, meaning that we can transport direct lines between offices, homes, and vacations, but it is also useful in being able to contact therapists directly during sessions in a discreet way that does not interrupt client sessions. It is also useful to have a "paper trail" of calls, as it makes retrieval of past calls easier than traditional call logs. Dialpad Talk has prevented lost information many times for our company and has helped us improve our client care!

Pros

  • Direct text messaging between users
  • Text-format voicemails to offer a preview of what the call contains
  • Ease of contact storing
  • Easy recall of past, unsaved numbers

Cons

  • Text-format voicemails (which I believe are still in beta mode) sometimes are not clear and result in muddy reliance on what has been said in the voicemail
  • I genuinely have no other recommendations or complaints
  • Direct text messaging between users
  • Easy number recall
  • Customizable
  • Increased client reach out thanks to text options
  • Increased client care thanks to access of text
  • Ease of communication
None, this is our first nontraditional communication method. Overall, it has been a very great experience transitioning from traditional phone methods to an e-based method. No outages in the entirety of our use, a simple user base that is friendly for beginners, and plenty of customization options to fit each individual user's needs.

Do you think Dialpad Ai Voice delivers good value for the price?

Yes

Are you happy with Dialpad Ai Voice's feature set?

Yes

Did Dialpad Ai Voice live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Voice go as expected?

Yes

Would you buy Dialpad Ai Voice again?

Yes

Dialpad Talk provides an opportunity for ease of linking between coworkers, with a discreet messaging system and options for users to belong to multiple phone numbers. It is also very customizable, allowing for different working hours each day, as well as offering a do not disturb button that can be triggered independently by the user.

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