Asterisk VOIP
December 19, 2017
Asterisk VOIP
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Digium Asterisk
The Asterisk PBX is used within our organization, in the departments and other branches within the organization. It was initially set up to be used as inbound calling PBX for the contact center.
However, it was changed and used for the conference calling within the organization. This has solved a remarkable problem in terms of having to conduct conference board meetings across various parts of the organization. Staff within the organization can dial into the conference number set up on the PBX asterisk FreeSWITCH and conduct meetings.
However, it was changed and used for the conference calling within the organization. This has solved a remarkable problem in terms of having to conduct conference board meetings across various parts of the organization. Staff within the organization can dial into the conference number set up on the PBX asterisk FreeSWITCH and conduct meetings.
- Inbound and Outbound Callings for CSRs for a contact center
- Conference setup for the users within the organization by dialing an E1 number set up on the asterisk server
- Inbound Interactive Voice Recording setup
- The auto bitrate for users needs to be improved
- Not very efficient when using SIP soft-phones.
- The tariff has for using mobile devices for meetings as well as conferences is expensive. Hence the need to setup an Asterisk server for this. This has solved business problems in terms of cost
- More and more interactive IVRs can be loaded on the asterisk server and played at various periods at the contact center.
- freeswitch, geneysis and elastic
If we were to compare these three against Asterisk. It will be that asterisk is quite easy to install and setup and works effectively well on a Linux server. It has well suited GUI and CLI option for coders. It works well with soft and hard phones by just knowing the parameters to work with