review
July 06, 2023
review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Diligent Boards
We use Diligent Boards to manage board books and meetings.
- Manages books
- Keeps board members engaged during meetings
- D&O is easy to use and efficient.
- The web functions need to mirror the oneclick functions
- Getting your service team to respond to issues in a timely manner has been a problem for us.
- The multi factor log-on requirement was not an easy process
- Support should be able to provide consistent and reliable assistance.
- Granular level of functionality
- Security
- Ease of management
- Ease of creating books
- Eliminated the need to distribute board materials
- Communication with the board
- Ease of completing questionnaires
We have not had any issues with security.
Do you think Diligent Boards delivers good value for the price?
Yes
Are you happy with Diligent Boards's feature set?
Yes
Did Diligent Boards live up to sales and marketing promises?
Yes
Did implementation of Diligent Boards go as expected?
Yes
Would you buy Diligent Boards again?
Yes
Using Diligent Boards
200 - All business functions
- Board meetings
- D&O
- Communication
- none
Evaluating Diligent Boards and Competitors
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
I would not do anything different.
Diligent Boards Implementation
- Implemented in-house
Yes - We did one entity at a time.
Change management was minimal
- Training users
- I found the rep at the time was not flexible
Diligent Boards Support
I am not sure what this means?
The current rep. always does her best to assist us when we are having issues, especially when we were struggling with the MFA.
Pros | Cons |
---|---|
Support cares about my success | Slow Resolution Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
Using Diligent Boards
Pros | Cons |
---|---|
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Building books (drag and drop)
- creating questionnaires
- sending communications to the board
- Using the web is missing some functionalities
- In my opinion, the MFA can be burdensome and glitchy
Yes - I have never used it