Item: DocuSign CLM
Rating: 9
Author: Emily Wallace

Use Cases and Deployment Scope

DocuSign CLM is used primarily for contractual paperwork in our business of 11,000+ team members. It is being used to enable greater efficiencies in turnaround time, having greatly reduced signing completion times from candidates. There is an increased consistency in paperwork for improved customer experience, as well as digital tracking for audit purposes. Sustainability impacts have been significant since we implemented DocuSign in 2015.

Pros and Cons

Digital status tracking to keep a clear view of who the outstanding signers are and overall turnaround time.
Modules for self-learning and process improvement.
Agility to customise and edit agreements as required.

Tag alignment to a templated document is often inprecise.

Return on Investment

Less labour for input.
Improved contract to hand turnaround for new hires to secure talent.
Physical cost elimination of paper, ink, etc.

Alternatives Considered

Zoho Sign and Adobe Acrobat Sign

DocuSign CLM has a much improved user experience compared to similar products we have used. The streamlining of templates and traceability through the signing process are huge benefits, and better than competitors. The ability to set up designated templates for different use-case scenarios, and roll out efficient documents for signing, is invaluable, as well as other functions like Bulk Send and PowerForms.

Key Insights

Do you think DocuSign CLM delivers good value for the price?

Yes

Are you happy with DocuSign CLM's feature set?

Yes

Did DocuSign CLM live up to sales and marketing promises?

Yes

Did implementation of DocuSign CLM go as expected?

I wasn't involved with the implementation phase

Would you buy DocuSign CLM again?

Yes

Other Software Used

Zoho Sign, Adobe Acrobat Sign, SmartRecruiters

Likelihood to Recommend

If a company has the budget to implement DocuSign CLM, I would highly recommend it. It has good support functions from a learning and continuous update viewpoint. It enables efficiencies across many use-case scenarios, great tracking and reporting functions, and offers an improved user experience for both the sending team/s and receiving participants when set up right. The administrative functions are fairly intuitive, and template set up provides a consistent format for ease-of-use.

DocuSign CLM Useability

Overall Satisfaction with DocuSign CLM