Item: Drift
Rating: 9
Author: Brianna Lindahl

Overall Satisfaction with Drift

Use Cases and Deployment Scope

Drift is an essential tool for my position as an SDR, and it boots my sales and commission astronomically. Drift allows me to connect with prospects during their peak interest and interaction on the website and answer questions as they come to their mind. I've had lots of productive, positive conversations with prospects that lead to a sale.

Pros and Cons

Pros

connects me to customers in a timely manner
Gathers critical client information before connecting a live person to chat
routes conversations to the appropriate specialist

Cons

routing conversations to the appropriate person
better user profiles
making customer emails required before connecting to a live person

Most Important Features

live chat
chat history with client information/location etc.
routing

Return on Investment

driving online sales
positive customer interactions
fast response and high engagement with customers. Accessability.

Key Insights

Do you think Drift delivers good value for the price?

Not sure

Are you happy with Drift's feature set?

Yes

Did Drift live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Drift go as expected?

I wasn't involved with the implementation phase

Would you buy Drift again?

Yes

Likelihood to Recommend

I use Drift to connect with customers and gage their interest in our products. My goal is to make a sale, and Drift suits my interests/goals well because it allows me to connect with customers quickly to answer their questions and set up next steps that are definitive in their decision making process. Often I'll connect with a person on our website, get their email, answer questions about our products and services and set up a next-steps meeting with an account executive so that they can attend a custom demo or learn more about pricing. This is critical to my company's business model and maintaining the foundation of our business sales.

Comments

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Joshua Morgan
commented 2 years ago
Hi Brianna! 👋 Love seeing that you're having quick and positive customer interactions. That's so important. I wanted to drop a couple of resources if you're seeing some routing issues --https://gethelp.drift.com/s/article/Routing-Implementation-Guide https://gethelp.drift.com/s/article/Setting-Up-Conversation-Routing-Rules If you don't find these helpful, please let me know so we can have support check things out. --Joshua Morgan: Customer advocacy @ Drift

Drift: make sales quickly

Modules Used