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Drift: make sales quickly
December 02, 2022

Drift: make sales quickly

Brianna Lindahl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Chat

Overall Satisfaction with Drift

Drift is an essential tool for my position as an SDR, and it boots my sales and commission astronomically. Drift allows me to connect with prospects during their peak interest and interaction on the website and answer questions as they come to their mind. I've had lots of productive, positive conversations with prospects that lead to a sale.
  • connects me to customers in a timely manner
  • Gathers critical client information before connecting a live person to chat
  • routes conversations to the appropriate specialist
  • routing conversations to the appropriate person
  • better user profiles
  • making customer emails required before connecting to a live person
  • live chat
  • chat history with client information/location etc.
  • routing
  • driving online sales
  • positive customer interactions
  • fast response and high engagement with customers. Accessability.

Do you think Drift delivers good value for the price?

Not sure

Are you happy with Drift's feature set?

Yes

Did Drift live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Drift go as expected?

I wasn't involved with the implementation phase

Would you buy Drift again?

Yes

I use Drift to connect with customers and gage their interest in our products. My goal is to make a sale, and Drift suits my interests/goals well because it allows me to connect with customers quickly to answer their questions and set up next steps that are definitive in their decision making process. Often I'll connect with a person on our website, get their email, answer questions about our products and services and set up a next-steps meeting with an account executive so that they can attend a custom demo or learn more about pricing. This is critical to my company's business model and maintaining the foundation of our business sales.