Great product!
December 05, 2023

Great product!

Jaime Boyette | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Chat
  • Video
  • Drift Prospector

Overall Satisfaction with Drift

Our Business Development team uses Drift to chat live with site visitors, create and send videos in outreach to prospective customers, and analyze site visitor data with the prospecting dashboard. It also makes it easy for our visitors to easily book meetings and connect without having to fill out forms and wait for a reply.
  • Integrate with Salesforce
  • Prospecting
  • Chat Feature
  • Video feature
  • Auto organizing the prospecting dashboard into categories; customers, open opps, etc
  • Live Chat
  • Video
  • Prospecting

Do you think Drift delivers good value for the price?

Yes

Are you happy with Drift's feature set?

Yes

Did Drift live up to sales and marketing promises?

Yes

Did implementation of Drift go as expected?

Yes

Would you buy Drift again?

Yes

Drift is great for us. It is very easy to set up and to use. We love the video feature that allows you to create videos, send them various ways, and allows your viewer to start a live chat from the video!

Drift Feature Ratings

Real-time messaging
10
Chatbot automation
8
Chat notifications
10
Prospecting
8
Chat-based scheduling
9
Ticketing system
Not Rated
Third-party integrations
8
Chat widgets
Not Rated
Chat history and transcripts
9
Chat reporting
9
Chat and web analytics
9