Druva Phoenix, A Price to Pay to Not Worry About Back-ups
September 24, 2019
Druva Phoenix, A Price to Pay to Not Worry About Back-ups
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Druva Phoenix
Druva Phoenix is currently being used to back-up all of our company's servers and important information. I work for a holdings company that shares IT assets between 5 affiliated companies. All of the companies are able to benefit from our server back-ups. It solves our need to constantly maintain an off-site backup as well as gives us additional options and peace of mine in case of a disaster. Having Druva Phoenix means I know our data is backed up and safe, and we no longer have to worry about data loss.
- Back-up policies with complete clarity of what is being backed up and how often.
- File-level restores.
- Deduplication of data to provide fair and effective usage of Druva's credit-based billing system.
- Support. Once when I had an open case during set-up, I heard more from the support team than I did their salesmen which really shows their dedication to solving issues.
- Their pricing and credit usage structure can use some refinement. We had a hard time knowing and learning how much space our data was going to take up which made billing/pricing a hard question.
- More Hyper-V support, particularly with their Disaster Recovery options which is still currently VMWare only.
- There error self-help page. Some times a back-up for a day will fail. Most of the time they will have an error attached explaining why. I have noticed sometimes not only will it not show an error at all, but not all of their errors are also documented.
- The positive impact is peace of mind that our data is safe and secure.
- The negative impact is that back-ups are very much like insurance. You are betting something bad will happen. The full cost benefits will not be apparent until something happens and the backup is needed.
We originally had a local 3rd party IT firm handling our back-ups. Although it was a much-reduced cost, they were not able to handle much of our capacity or requests, as well as charging extra for restoring data. When we broke away from them, the main two products we looked at were Druva and Unitrends. We went with Druva for the full cloud solution as we did not have room for or want any more hardware. The price was comparable.