Wish we could have implemented Chrome River sooner
Updated December 03, 2021

Wish we could have implemented Chrome River sooner

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We are using Emburse Chrome River and love it. It has streamlined our broken process. Users in all aspects of the business absolutely love it. We have limited late fees and lost paperwork because of it. The only change I wish that we could have made was to implement it earlier.
  • Approval process
  • Flexible outputs
  • Excellent tracking
  • Implementation took longer than I would have liked
  • Its a little slow
  • Late fees almost completely eliminated
  • No more lost paperwork
  • Tracking system
This took some time to set up. I attribute this to not having the best information available on the chart of accounts, among other knowledge gaps. As we found these in testing, we resolved them and put a strong setup into production. We did have some post-go-live issues to resolve but they were very manageable.
We tied this to Ellucian's Banner, which is our student information system. The data in and out is manageable and we are happy with how it currently works. We look forward to having deeper integration to banner down the road. Being able to use EIS for SSO has made the process easier for employees and IT.
This is one of the most forward-thinking pieces of software I have seen and it solves problems without a huge lift. Most of our executive-level approvers required no training on how to approve, and our CFO at the time echoed that this is easy to use. This made us even more confident in our decision.
This was the only product we considered.
Support has been good, not great. There is definitely a time zone challenge for us, however, the capability of the support team is strong and I am pleased. I would like to see the support team much more spread out to help facilitate assistance but that may be in the works already.
This has worked so well with Ellucian's Banner. Training end-users is manageable and the processes behind the scenes are simple too. This was one of the most impactful tools we added to our system. I would recommend this to anyone who is addressing manual processes that would benefit from improvement.

Evaluating Emburse Chrome River and Competitors

  • Product Features
  • Product Usability
We wanted a product that had to integrate with Banner. This was something that hands down was #1 on what we needed to accomplish. Something that was very close was that we needed to improve a completely manual process that had been broken for a very long time. This was a tall task.
I am very happy with the outcome. I am not sure that I would change much. This went so well from my perspective. A challenge was that we did not know how we were going to move the process from paper to digital and the business department did not know the paper process well.

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