Another Chrome River Review
Updated December 02, 2021

Another Chrome River Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

We currently roll out Chrome River EXPENSE to employees that have a corporate card. However, we are in the process of rolling the tool out to all employees. Chrome River EXPENSE has addressed a number of issues but for the employees, it has increased the speed for out of pocket reimbursements. Another problem it has addressed easily is unsubmitted transactions.
  • Chrome River EXPENSE provides lots of "help" tools from video to written.
  • CR SNAP has been an awesome tool for our users to get receipts into the tool so expense reports can be easily completed.
  • Chrome River EXPENSE can be customized based on your companies needs.
  • Receipt OCR has still been challenging, especially since tips are handwritten on to the receipt.
  • Ad Hoc reporting is still challenging, videos on creating different reports would be great.
  • The submittal and approval process has cut down on the time spent to process paper expense reports.
Unfortunately, I was not part of the setup and configuration of the tool, so can not speak to that process. But as I have had to make refinements, I have found the process to be easy.
Our process is automated, so it everything feeds into the system. For our company it has been great with little effort by the team. Where we might see some manual effort is if we make a change along the automated process. But that is more monitoring for any errors.
Chrome River EXPENSE is very easy to train new users on, but once trained very easy for the employees to use. Part of our training focuses on downloading and utilize CR Snap for their receipts. This has reduced the "lost" receipt exception.
What I like about Chrome River EXPENSE is the access the administrator has to making updates. With Concur I had to reach out to someone our IT team to make any changes. I also like that I get to test the updates in a sandbox before moving to production, this reduces the amount of back and forth when a change results is not what was expected.
I have not had any issues with getting support for any questions that I have. Depending on what the topic is about the turn around time to range from a couple hours to a couple days.
If you are looking to improve the employee expense reimbursement process, Chrome River is definitely an option to be considered. It is a very easy tool to learn to use, and has a lot of add-on features.

Where Chrome River would not be suited is for very small companies, as the pricing per user could be greater than the ROI.

Using Emburse Chrome River

500 - Our company is made out employees are out plants to our corporate office. Initially our Corporate Card users were provided access to Chrome River for submitting expense reports. We then expanded access to users with expense reimbursement request. This group requires more assistance because they only submit a couple reports a year.
1 - Due to the size of our program and how easy Chrome River is to use we only have one person that supports the expense tool. A person that has a solid understanding on how the tool works. This would be from making updates including creation of business rules, new expense tiles. Additionally someone that can assist users when questions come up when they are not able to submit the expense report. A bonus would be someone that is able to pull reports to manage the program.
  • Prep and submit expense reports; reconcile credit card transactions.
  • Monitor compliance with T&E policy.
  • Analyze reporting to make business decisions.
  • We have reviewed using Emburse Chrome River for recruits and interns.
  • When COVID first began we were able to quickly create a COVID expense tile to help capture those expenses.
  • Enhanced reporting for cost center owners.
  • Expense reimbursement for candidates, interns and employees without access currently.
This decision is up to our executive management with feedback from me. I have not seen any indication that they are looking to make any changes at this time.