Embrace Emburse Chrome River
Updated December 28, 2021

Embrace Emburse Chrome River

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Emburse Chrome River is used throughout the company. [It is] mostly used for expense reports and tracking travel expenses.
  • It is easy to keep organized.
  • The automatic reminders are very helpful in a large company.
  • Some of the report features are not always easy to get to work easily.
  • For me, it has helped track a lot of employee and department spending.
I actually was not part of setting up Chrome River, so I can not speak to any issues or anything that may have gone on while it was initially being set up. I do know now, it's pretty simple to edit approval routing and delegates and things of that nature though.
The reports are typically pretty useful and we use a lot of them in reconciliations for our credit cards every month. It would be great if it was all in one but the way our system is set up it doesn't quite work that way, but it is definitely a time saver.
I think the program is pretty self explanatory to figure out. You can easily walk yourself through things and if you can't figure something out, the help desk is available. We also have step by step guides on how to set up different things that are great.
I haven't actually used anything like this before outside of doing expense reports via Excel sheets and coding them by hand into Netsuite, so this is a massive difference.
I think this is a really good product and a lot of companies could use it.
It's [Emburse Chrome River] great for what we use it for. I do think some of the reports can be a little tricky though and so those might need some work. If you have a lot of users with credit card activity, I think this is a really good program to use. If you have more activity that is typically reoccurring, monthly or otherwise, I wouldn't be as likely to suggest this set up.

Evaluating Emburse Chrome River and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
How useful the product would be and what it would be worth to us and if it was going to be worth the money for it.
I think it went well.

Do you think Emburse Chrome River delivers good value for the price?

Yes

Are you happy with Emburse Chrome River's feature set?

Yes

Did Emburse Chrome River live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Emburse Chrome River go as expected?

I wasn't involved with the implementation phase

Would you buy Emburse Chrome River again?

Yes

Emburse Chrome River Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
No. We did not need to. The support we are able to receive already is more than enough for what we have needed. The available support and help is very useful and we have had no need for a premium support option. I don't foresee needing it any time soon either.
I've never had a problem with poor support. They answer promptly and also follow up on questions when I have asked them. I think they do a good job. I also enjoy the help features. They answer most of my questions there without needing to reach out for further assistance.