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With exceed.ai we have no problem serving our customers
March 22, 2022

With exceed.ai we have no problem serving our customers

Luis Alcalá | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Exceed.ai

Thanks to this software we have been able to provide our customers with a better service, as we have been able to implement chatbots on our website and guide users to an effective sales process. It is allowing us to select potential customers from those who are not and in this way our agents will be able to close sales.
  • It allows us to capture leads through email or visitors coming to the company's website.
  • We have been able to occupy our sales agents in closing business, while the software gets the data from potential customers through surveys, questions and forms.
  • The software naturally strikes up conversations with customers, allowing us to learn about their interests in products and leading them down the path to purchase.
  • It can be a bit complicated to set up and adapt to the company. It took us a while to adapt to the software due to the complexity of its functions and tools.
  • It can be a bit slow to pull in customer data and the chat on the page makes it cumbersome.
  • It takes a considerable amount of time to set up questions so that the system knows how to handle the customer and this process must be reviewed from time to time for it to be effective.
  • Automates emails for lead research. Integrates chatbots into the website to convert website visitors into leads.
  • Saves time for sales and marketing agents, taking charge through natural conversations, capturing leads and attracting the customer to purchase.
  • The system can schedule meetings and calls with those leads, so sales reps can do the rest of the work.
  • After taking the time to set up all the software correctly and having it know how to naturally handle our customers, we have been able to make a breakthrough and save a lot of time with lead capture and retention.
  • Our department only has to take care of the customers that the system returns in order to close sales.

Do you think Exceed.ai by Genesys delivers good value for the price?

Yes

Are you happy with Exceed.ai by Genesys's feature set?

Yes

Did Exceed.ai by Genesys live up to sales and marketing promises?

Yes

Did implementation of Exceed.ai by Genesys go as expected?

Yes

Would you buy Exceed.ai by Genesys again?

Yes

This software will greatly help the entire marketing and sales team of the company. In our company we have been able to streamline the work, serve more customers and close many more sales, because we put the human staff to close the deals and exceed is responsible for capturing new customers.