Item: Exclaimer
Rating: 1
Author: Jason Grilo

Use Cases and Deployment Scope

We started to use Exclaimer in May of 2022 during a re-brand of our company. I sold it to our company as a wonderful way to ensure consistency across all employees with their email signatures. I also promoted the use of having marketing promotions being added with ease and even scheduled.

Pros and Cons

Easy cloud signature designer
Easy setup/integration with O365
Great integrations with onprem AD

In my opinion, TERRIBLE customer support - no humans
no phone support - or very hidden
Works great until you have a problem and need help.

Return on Investment

time saving with updating signatures
consistant/professional branding in emails.

Usability

Easy to use product and setup wizard was a breeze.

Flexibility

Currently we have not benefited from this ability as when we have changed our templates and added a promo signature its not coming up properly for our end users. I've waited around 1 week now for Exclaimer support to assist me with no help. We are half-broken and its not helpful.

Alternatives Considered

Microsoft 365 Business Premium

Key Insights

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Did implementation of Exclaimer go as expected?

Would you buy Exclaimer again?

Likelihood to Recommend

In my experience, everytime we have needed support, they were difficult to engage and every ticket took way too long to resolve. 50% of the time I ended up needing to resolve on my own while waiting for them.

Support Rating

In my opinion, every interaction has been terrible thus far. Very long wait times for replies and no one willing to talk to you on the phone. Upon finally getting someone to agree to a remote support session, you usually have to pick dates 3+ days ahead before someone will send you a teams invite. Then during the agreed meeting time, the technician no-shows and not one person to escalate to.

Exclaimer Customer Support Pros and Cons

Pros	Cons
None	Slow Resolution Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response

Exclaimer - Terrible Support / Works great unless you need help.

Software Version

Overall Satisfaction with Exclaimer