Take control of your support and organisations communication.
July 21, 2022
Take control of your support and organisations communication.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
Freshdesk has replaced our traditional email services. Every employee has a Freshdesk account, and they use this instead of an email client. This ensures we have oversight on all company communication as well as creating responsibility for each employee to manage a ticket. Since there can only be 1 ticket assigned to a person at a time there is no confusion as to who is handling what.
- Integrations
- Automations
- Email Management.
- Ability to send an agent email without using a workaround.
- Less cancellations due to excellent service.
- Less wasted time due to assigned responsibility.
100% this has helped us to keep customer satisfaction high and cancellation low. Because nothing is missed and because managers have oversight, we can ensure we have the industry's best support rating.
- WORK[etc] and Zoho Desk
For our use case, Freshdesk was the best option. In particular, the ability to create unlimited automation is what pushed us over the line. On top of that, the Freshdesk UI is far easier to navigate and is more responsive with lower latency.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes