Take control of your support and organisations communication.
July 21, 2022

Take control of your support and organisations communication.

Farren Mare | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Freshdesk

Freshdesk has replaced our traditional email services. Every employee has a Freshdesk account, and they use this instead of an email client. This ensures we have oversight on all company communication as well as creating responsibility for each employee to manage a ticket. Since there can only be 1 ticket assigned to a person at a time there is no confusion as to who is handling what.
  • Integrations
  • Automations
  • Email Management.
  • Ability to send an agent email without using a workaround.
  • Less cancellations due to excellent service.
  • Less wasted time due to assigned responsibility.
They offered to help so many times and they still continue to reach out and ensure we are using the product optimally. I implemented this myself, and it was so easy I did not need their assistance.
100% this has helped us to keep customer satisfaction high and cancellation low. Because nothing is missed and because managers have oversight, we can ensure we have the industry's best support rating.
For our use case, Freshdesk was the best option. In particular, the ability to create unlimited automation is what pushed us over the line. On top of that, the Freshdesk UI is far easier to navigate and is more responsive with lower latency.

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If you have a support-centric business and need to ensure you have great turnaround times and need to ensure that nothing is missed then Freshdesk can solve these for you.

Freshdesk Feature Ratings

Organize and prioritize service tickets
Expert directory
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Social integration
Email support
Help Desk CRM integration