Good platform for ticket data handling
November 09, 2022
Good platform for ticket data handling
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
This platform is good for managing the client database regarding their queries and solution.
I can give a good reply with Freshdesk in-built formatting options. This also has the option to annotate the uploaded images. Also It saves the typed message in case we reload the page somehow. Overall I found a good platform for customer service.
I can give a good reply with Freshdesk in-built formatting options. This also has the option to annotate the uploaded images. Also It saves the typed message in case we reload the page somehow. Overall I found a good platform for customer service.
- Smart reply
- Text formatting
- Updating contacts details
- image annotation change size of image
- ticket handling more options
- text formatting :highlight underline etc
- clients getting fast reply
- no other mail id require just original office mail uses
- older records can be searched with filters to get faster resolution if already provided
Providing solution definitely impact us when they get solution through a channel that is specifically for the tickets and working without issue. Freshdesk I found never got down their servers. So no issue is faced in connectivity. this helps to work fast and save the time.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes