Freshservice is a fresh approach to customer support
March 31, 2023
Freshservice is a fresh approach to customer support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
I work in an IT Department at a school. We use Freshservice to log incidents and service requests for users that call or visit the service desk. This could range from account lockouts to fixing software issues or logging ticket with a 3rd party vendor. I also use it for reports/analytics on a weekly basis to look at ways that processes can be improve and look at problems that might arise in the future.
- Clean interface.
- Easy to understand and read
- Easy to be able to configure the view to how you need it
- Analytics. You need to be able to list all of the tickets and export them to the one PDF file
- Easier way to add quick tickets
- Increased agent productivity but you need to be able to set a minimum description in tickets
- It has helped us expand the use of the product to other non-IT related sides of the business
Altiris was outdated and not compatible with newer operating systems and web browsers
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes