Fullstory is a necessary tool in our support tech stack.
March 05, 2023
Fullstory is a necessary tool in our support tech stack.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
It helps our support team be more efficient with troubleshooting. We are able to see what a user did without needing to go back and forth for context. We use it for troubleshooting and to help customers understand Why something happened or who did it.
- Gives context to customer usage.
- Provides error logs that can be useful to our engineering team.
- Displays user's system information and timezone data.
- It isn't intuitive to build out searches.
- I feel like I'm not using it most effectively. I feel like it has more power than what we use it for.
- More backend information about a customer's session would be useful.
- Faster time to resolution.
- Less back and forth with customers.
- Ability to see common issues with a customer's workflow that we can go back and create documentation to solve for the masses.
- Negative: Sometimes we spend too much time digging for the right session and never find it.
We are happy with Fullstory. Haven't evaluated other vendors.
Do you think Fullstory delivers good value for the price?
Yes
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fullstory go as expected?
I wasn't involved with the implementation phase
Would you buy Fullstory again?
Yes