Item: Fullstory
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

I use Fullstory to create a user journey in our platform, what are the most visited pages, and how much time is spent on these pages including a review of the features most used. Also, we can see where the customer gets confused and spends time on a certain page, we use that to figure out problems in these pages and improve the product.

Pros and Cons

Referrals to the first page seen by a user.
Fast forwarding when the user is not on the page.
Markers around on the video bar so we are able to jump to key points.

Time of the day, on every moment, it should show what the hour during the video was.

Return on Investment

Help with attribution improvement.

Implementation Rating

I wasn't there when it was implemented.

Support Rating

Key Insights

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

Likelihood to Recommend

Depends on what the colleague is trying to achive. Attribution validation is possible by the Full story videos (when existing). The most useful feature is to actually see what your customers are dealing with, where they experience confusion, cold starts and etc. Overall a useful tool but not just for page visits since you can get that from trackers, but more for the ability to study the experience of users in the product.

Full story review.

Overall Satisfaction with FullStory