Fuzzer...
Updated May 07, 2019
Fuzzer...
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Messaging
- Collaboration
- Contact Center
Overall Satisfaction with Fuze
We are using mostly Fuze Desktop and a few Polycom for conference rooms. Fuze is used across the organization. Fuze address not having servers on site and the maintenance upkeep. Fuze Desktop allows the users to be moblie anywhere.
- They welcome any suggestions.
- Support team will assist you till the end.
- Fuze Desktop pretty simple to use.
- They also send Fuze outage notifications. This help you be aware of what's going on in Fuze.
- Following through on suggested ideas about making the product a better product.
- Call center features could use some improving. Particular allowing supervisor to add and remove there agents.
- Better analytics
We also looked at Ring Central. The implementation team and what Fuze had to offer. We researched Thinking Phones/Fuze and they appeared to have the best fix for our needs. We meeting with Fuze and the Sales team the personality and knowing there product was important to us. Also, they was will to negotiation on different items.