Overall Satisfaction with Gainsight
It is being used by our Customer Success team to manage our customer base to access risk and opportunity with our customer base. We use various data sources to evaluate our customers and decide what response we should take for a number of different scenarios. We use Gainsight for reporting, our day to day work, and everything in between.
- Valuable rule driven CTAs
- Ability to communicate with customers
- Easy
- Great reporting features
- Data import must be planned and strategic
- UI can lag from time to time
We have a dashboard dedicated to our exec team that is used on a regular basis by our execs so this is quite important.
- Ability to identify successful customers and track upsell opportunities
- Identify and help at risk customers
- Time
- Time saved by getting relevant CTAs and action itesms
We performed a very data driven analysis and Gainsight's functionality always matched or exceeded the other vendors we evaluated.