Gainsight is Powerful
August 11, 2017
Gainsight is Powerful
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
We use Gainsight for Client Health scoring, Renewal Tracking, Churn Risk Mitigation, NPS Scoring, and Release Note Communications
- Great visualization of Client Health across the entire customer base
- Highly flexible in Rule definition and customer segmentation
- Constant product innovation
- Requires a good amount of administration to take full advantage of all the capabilities
- Pricing model
We created a Client Health Heatmap to understand potential churn risk. It was mapped using client size, tenure, and health score
- Overall churn rate reduction
- High customer engagement based on Calls to Action
- More proactive renewal process