Genesys Cloud CX for Partner Engagements
March 27, 2023
Genesys Cloud CX for Partner Engagements
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We're a Genesys App Foundry Partner and we integrate with Genesys to deliver Coversational AI solutions to our end clients.
- CCaaS - Robust platform
- App Foundry - Solid vehicle to deliver solutions to end-clients
- Good partnership established - working rather well in ANZ
- Bi-directional stereo quality, audio API
- 100% Quota retirement for Genesys sellers
- Strong impact on all the above.
KM plays a significant role. Analytics extracted from KM can ensure CX is being constantly measured and adjusted to deliver delight.
Our ability to leverage Genesys Cloud CX in partnership with integrators like Servion ensure scalability and easy of use for our end clients.
- Genesys Multicloud CX (discontinued) and Genesys IVR
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes