Genesys does it all
Overall Satisfaction with Genesys Cloud CX
Have been writing RFP responses and learning how powerful an engine Genesys CX offers. open platform can play with many 3rd party application providers very easily and quickly to scale.
- GPE
- Routing
- Channel Management
- Plug into 3rd party providers for more capability rich enhancements
- AI rich without partnering
- Consulting with clients knowing we have a partner to support areas we have a need for.
- Reputation in the industry as a reseller
- open solution's for 3rd party solution plug ins.
journey mapping behaviors with use of GPE is a differentiater as a built in option without the need for a 3rd party plugin.
Several migrations in flight and it is easier than recreating on prem solutions with plug in open solution providers partnering with us.
- Genesys PureConnect (discontinued)
Most experience with older tech on prem like nortel and avaya and recently discontinued tech from Genesys acquisitions of Interactive Intelligence.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes