Genesys Cloud CX experience
June 22, 2023
Genesys Cloud CX experience
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Client omnichannel experience, in the whole life cycle, pre-sale, sale an post-sale
- Reduce cognitive load for the agents
- Simplifies workforce management
- Unifies interactions data
- Development tools
- Modularity
- Event driven interaction
- Cost savings in call center operation
- Improvement in customer satisfaction
We do not use knowledge management.
We have not use this functionality.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes