Genesys Cloud is great but needs a little work.
Updated August 01, 2023
Genesys Cloud is great but needs a little work.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
It helps connect users with patients.
- Speech
- Quality
- IVR function
- Reporting needs help.
- Exporting information.
- Positive for customers being connected.
- fewer faults than prem.
Not sure in our situation.
It is much better to help keep organized callers and patient information.
Prem, and this is much better.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes
Genesys Cloud CX Feature Ratings
Using Genesys Cloud CX
100 - We are onboarding our departments right now so they are not fully functional but they are the help desk and the financial services areas
6 - We have 4 on our team of consultants and then 4 on a team of voice engineers.
- Providing great customer experience
- Helping build employee satisfaction
- Reduce extra costs by getting all the products in one
- automatically answers evaluations
- Might utilize more of speech and text analytics