CX Review.
Updated August 01, 2023
CX Review.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We currently use it as a Cyber DR backup platform for our primary contact center.
- Easy to set up.
- Easy to design IVR.
- Easy to provision.
- Including new capabilities to the platform for use.
- Pricing model.
- Ability to have a relationship between multiple CX platforms.
- Developer cost savings.
Import for the insurance sector.
Easy to scale new users.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes
Genesys Cloud CX Feature Ratings
Using Genesys Cloud CX
20 - IT
4 - Engineers & Admin
- Cyber DR back-up
- As a back-up solution for cyber event
- For remote business units
Evaluating Genesys Cloud CX and Competitors
- Scalability
- Integration with Other Systems
- Ease of Use
Ease of use...we needed something that was quick and easy to set up with little to no vendor assistance.
We wouldn't
Genesys Cloud CX Implementation
- Implemented in-house
Change management was minimal - Not used as primary platform
Genesys Cloud CX Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support cares about my success | None |
For our quarterly testing of the platform
Using Genesys Cloud CX
| Pros | Cons |
|---|---|
Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- agent desktop
- none