Excellent platform for our call center.
June 21, 2023
Excellent platform for our call center.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
WFM, scheduling, reporting, phone system.
- Forecasting
- WFM
- Call routing.
- Reporting
- Setting up call routing.
- Auto-stopping recording to take payments.
- Allowed movement from the queue to queue to optimize CSRs where needed most.
- Scheduling is easy to read and follow.
- Excellent reporting.
We are currently looking at this for future use.
Not currently using it.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes