Genesys lives up to the hype!
June 21, 2023
Genesys lives up to the hype!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Its our telephony platform. We use it for self serve and assisting our customers.
- Ease of use.
- Options to add things like App Foundry.
- Lots of ideas are yet to come.
- Announcement of software enhancements or removal of items.
- Better reporting.
- Not sure...not my area.
It's part of our IVR.
We don't currently use it.
Went with Genesys from on-prem Avaya.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes