Balanced View of GC
June 21, 2023
Balanced View of GC
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We recently moved our contact center to Genesys Cloud. It is allowing us to begin streamlining processes and tools to maximize agent engagement, performance, and the CX they provide.
- Cloud licensing structure is so much better than on premise!
- Coaching Summary Performance Reports.
- Agent level Attendance KPI reporting.
- We only migrated about 60 days ago...no data yet.
Not using it yet.
Our migration was a bit bumpy - again, I recommend a trusted success partner.
- Five9 and Verint Workforce Management
I love that GC included so many services we needed and had other products doing.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
Yes