Game changer.

I've worked with Genesys On-Prem, and I'd like to emphasize the ease of implementation and speed compared with the old version. There are many self-training possibilities for our users. New features are added regularly, enabling us to continuously improve the solution. There's a lot of scope for innovation to improve our customer experience with Genesys Cloud 3.

Ease of implementation is a major advantage for teams with less experience with the technology. On the other hand, the dashboard solution still needs a lot of work and development. It's not yet a turnkey solution. The quality control solution is still basic. It's a shame to have to pay more with external applications to get access. Although cheaper overall, we expect more solutions and facilities in this area.

Less satisfied with data management. The solution is very easy to implement. To implement new functionalities, we still need to do a lot of technological development. Unfortunately, we don't have support for data management, but we do have in-house solutions. We would have expected more turnkey solutions. But in the end, it works fine with PowerBi.