Gen Cloud review.
June 21, 2023
Gen Cloud review.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Our Team supports several inward-facing contact center centers with voice and chat.
- Integrates the agent's ability to handle voice and chat conversations/interactions.
- Dashboards.
- Reporting
- This is on the roadmap, but we would like to see the integration of schedulable training modules for agents.
- Any of the mature Pure Connect features.
- Our ROI is based on improved metrics other than dollars—i.e. AHT, ACW, etc.
We have not explored this enough yet.
We have not used cloud-based AI for the data migration process.
Although Pure Connect is a fully mature on-premises product that is the sun setting in the next 24 months, Gen Cloud is quickly catching up as a feature-rich alternative with the added benefit of being in the cloud...being everywhere.
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes