Best CCaaS out today.
June 21, 2023
Best CCaaS out today.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We needed a CcaaS that could be Omni channel, support 26+ languages, and manage the workforce along with it. This needed to be for individuals around the world and with varying levels of technical abilities.
- Omni Channel.
- Workforce Management.
- Reporting
- Additional Social Chats.
- WebRTC on the client site.
- Social Chat transfers.
- Cost savings of about 8% based on the previous platform.
- 20% increase in contacts via WhatsApp.
- 15% increase in contacts via WebChat.
I haven't used KM yet.
Very good. AI is becoming a staple for our call center to allow for better routing and predictive intelligence to get the right people in the right place.
Nice Incontact -- Genesys has better customer service and better tools Cisco -- Way better than Cisco; we have completely moved away from this platform Ring Central -- RC may work for a smaller group, but it just doesn't have the capabilities.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes