Insuring a good Genesys Cloud CX migration.
June 22, 2023
Insuring a good Genesys Cloud CX migration.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Currently utilize Genesys Cloud CX for all global contact centers for over 4000 agents and supervisors.
- IVR Call Flow Routing.
- Cloud client availability.
- WebRTC soft phone routing.
- Providing assistance for BCR and DR concerns for your product.
- End-user training post-implementation was difficult to pin down.
- Clarifying the difference between upcoming and approved feature updates.
- Cost per agent savings.
- Agent productivity reporting.
- New features and function availability beyond our old platform. AI and Predictive Engagement.
Agent Assist presents a great tool in helping to train our newer agents on how to assist our customers.
The changeover from CIC to Cloud CX was relatively painless for our agents.
The ability to migrate to Cloud while still in the CIC environment was a huge factor in the decision for Cloud CX.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes