Excellent product once the potentially tedious initial conversion from existing infrastructure is completed.
June 22, 2023
Excellent product once the potentially tedious initial conversion from existing infrastructure is completed.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We are using Genesys Cloud CX as a way to consolidate disparate systems into one centralized solution across a large user base mixed between multiple contact centers.
- Helps remove local on-prem support overhead.
- Allows greater flexibility to deploy new features as needed.
- Better functionality for WFM features consistent with existing competitive WFM solutions.
- Built-in Avaya data feed conversion without the need for a third-party tool.
- Per license cost savings compared to multiple applications.
- Easier to support with integrated services versus third-party integrations.
Currently using third-party knowledge management outside of Genesys.
Once migrated the ease of use is nice. The migration process for larger setups is a long process, as expected, due to multiple integrations and numerous call centers.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
Yes